App FAQs App FAQs

APP FAQS

General

 

Where can I redeem the offers available on the app?

You can redeem the offers on the app by scanning the QR code at any Third Wave cafe.

Can I redeem more than one offer available on the app during a visit?

You can only redeem one offer at a time by scanning the QR code at a Third Wave cafe. Redeeming Third Wave Coins is also considered as redemption of an offer. Redeeming a subscription offer pack beverage is not considered as redeeming an offer. So for example, you can redeem an Americano from your Classics pack and redeem 50 Wave Coins on the Banana Walnut Tea Cake on your transaction.

 

About Offer Packs

 

How many packs can I purchase?

You can purchase multiple subscription packs at once, either the same pack or different ones. There's no limit to subscription purchase. 

Can I transfer my subscription to another person?

No. Nothing on the app is transferable, as everything is based on your unique QR code.

How many beverages can I redeem per day on a single subscription?

You can redeem as many beverages included in the subscription offer pack.

Where can I redeem my offer pack? 

You can redeem your pack at any of our cafes.

For how many days can I pause my pack?

You may pause your pack twice for a period of 5 days each time.

Does my offer pack include any add-ons? 

No. The subscription packs don’t include any add-ons such as flavoured syrups or special dairy options such as almond milk. Those have to be purchased separately at the time of ordering. 

 

About Third Wave Coins

 

How many Third Wave Coins do I get per transaction? 

You get 10% cashback on your invoice in the form of Third Wave Coins. Third Wave Coins cannot be earned while loading money to your Third Wave Digital Card or while purchasing subscription offer packs on the App.

How can I use my Third Wave Coins? 

Once you earn Third Wave Coins for your purchases, you can see it on your app. Then you can scan your QR code in store to redeem it for a flat discount on your bill. 1 Wave Coin = 1 INR in discount on your bill. Minimum number of Wave Coins required to redeem are 50. There is no upper limit!

Can I convert Wave Coins to rupees?

No. Your Wave Coins can be used only on the Third Wave app and redeemed for discount only. You cannot convert it into cash.

Can I transfer Wave Coins to someone?

No, you cannot transfer Wave Coins to any other account.

Can I add Wave Coins after my visit to Third Wave cafe?

No, it is not possible to add Wave Coins after the visit. Wave Coins can only be earned when the QR code on the Third Wave app is scanned before placing the order.

 

About Third Wave Digital Card

 

How can I load money on my Third Wave Digital Card on the app?

You can load money by paying through a payment gateway on the app or by going to your nearest Third Wave cafe and asking a barista to load money.

How do I use my balance on the Third Wave Digital Card?

You can use your balance by either making purchases on the app or by going to a Third Wave cafe, scanning the QR code on the app & asking the barista to redeem value from your Third Wave digital card.

When does my balance expire on the Third Wave Digital Card?

The balance on the Third Wave Digital Card on the Third Wave App does not have a validity or expiry period. No credit card, credit line, overdraft protection or deposit account is associated with a Third Wave Digital Card. This card is not a credit/debit/ATM card. 

Can I get a refund for my balance on the Third Wave Digital Card?

The balance loaded onto your Third Wave Digital Card is non-refundable and may not be exchanged for cash or credit balance unless required by law in India. No interest, dividends or any other earnings on funds deposited to a Third Wave Digital Card will accrue or be paid or credited to you

 

About Referrals

 

Why would I refer someone onto the app? 

For every referral that signs up using your referral code, you and your friend get a free beverage when the person whom you have referred makes a paid transaction of more than INR 100.

When is a referral considered complete?

A referral is considered complete when the person you referred uses your referral code to download the app and scans his/her QR code in-store to make a paid transaction of INR 100 or more.

How many people can I refer?

You may refer as many people as you want to.

Who can I refer?

You can refer anyone with a mobile number, email ID and smartphone.

 

About Levels

 

What is considered as a transaction?

Any paid transaction at store is considered a transaction. Purchasing a subscription offer pack on the Third Wave App, loading money on your Third Wave Digital Card on the App or in-store or only subscription pack redemption in a transaction with 0 value at a store are not considered as transactions towards levelling up.

How do I become a Partner?

All you need to do to become a Partner is download the Third Wave app and sign up.

How do I advance to Influencer?

To become an Influencer, you must complete at least 15 paid transactions over a 90 days period.

How do I maintain my Influencer Level?

To maintain you must complete at least 15 paid transactions over a 90 days period after reaching Influencer Level.

How do I level up to Ambassador?

To level up to Ambassador, you must complete 45 transactions over a 90 days period.

How do I maintain my Ambassador Level?

To maintain your Ambassador Level you must complete at least 45 paid transactions over a 180 days period after reaching Ambassador Level. 

If you do not meet the minimum required criteria for your level during the specified time, you will be moved to one level below.

 

About your Account

 

Can I change the email address and phone number associated with my account?

Your Third Wave account is linked to your phone number and hence, cannot be changed. However, you can change your email address.

 

About Third Wave Pay Later

 

What is Third Wave Pay Later?

Third Wave Pay Later is an exclusive feature powered by Simpl. You can purchase items with this, and pay for it later. 

Do I need to sign up for this on the app?

No. If you are eligible, it will show you the option to use 'Third Wave Pay Later'.

How does this feature work?

Simply purchase anything on the app or in-store and scan your QR code. If you are eligible for Pay Later, you can pay by the 5th of every month. You will receive a bill on the 1st of every month.

How do I pay this bill?

Just click on the link sent to you and then use any standard method to pay.

 

Did we miss anything? Please email us at care@thirdwavecoffee.in or call us at 080-47108111 ( Monday - Friday 10:00 AM - 6:00 PM ) and we will get back to you as soon as possible!