About the App
Where can I redeem the offers available on the app?
You can redeem the offers on the app by scanning the QR code at any Third Wave cafe.
What are Third Wave cafe timings?
We are open from 8 am to 11 pm.
How many subscription packs can I purchase?
You can purchase as many subscription packs at the same time as you want.
Can I transfer my subscription to another person?
No. Our subscription packs can be used by one person only.
How many beverages can I redeem per day on a single subscription?
You can redeem as many beverages as the subscription permits you to. To purchase more beverages, you can either buy another subscription pack or purchase any beverage from the menu at the standard price.
Where can I redeem my subscription pack?
You can redeem your subscription at any of our cafes.
For how many days can I pause my subscription?
You may pause your subscription twice for a period of 5 days each time.
How many Wave Coins do I get per purchase?
You get 1 Wave Coin for every 10 Rs. you spend.
Can I transfer Wave Coins to another person?
How many Wave Coins can I use at one time?
Wave Coins can be redeemed for specific rewards:
100 -> Select dessert
150-> Hot Tea
200-> Any beverage from the classic menu
250-> Any beverage
300-> Any beverage + dessert
Can I convert Wave Coins to rupees?
Your Wave Coins are intended to be used only on the Third Wave app and redeemed for select items only. Hence, you’re not allowed to convert it into cash.
When is a referral considered complete?
A referral is considered complete when your referral uses your referral invite code to download the app redeems his or her QR code in store.
What’s in it for me?
For every referral that signs up using you referral code, you get a free beverage of your choice.
How many people can I refer?
You may refer as many people as you want to.
Who can I refer?
You can refer anyone with a mobile number, email ID and smartphone.
How do I become a Partner?
All you need to do to become a Partner is download the Third Wave app and sign up.
How do I advance to Influencer?
To become an Influencer, you must complete at least 30 purchases over a 6-month period.
How do I level up to Ambassador?
To level up to Ambassador, you must complete 60 transactions over a 6-month period.
Do I remain an Influencer/Ambassador if I don’t make any purchases?
If you do not meet the minimum required criteria for your level during the specified time, you will be moved to one level below.
About your Account
Can I change the email address and phone number associated with my account?
Your Third Wave account is linked to your phone number and hence, cannot be changed. However, you can change your email address.
Did we miss anything? Please email us at firstname.lastname@example.org and we will get back to you as soon as possible!