About the App
Where can I redeem the offers available on the app?
You can redeem the offers on the app by scanning the QR code at any Third Wave cafe.
How many subscription packs can I purchase?
You can purchase multiple subscription packs at once, either the same packs or different ones. There's limit to subscription purchase.
Can I transfer my subscription to another person?
No. Nothing on the app is transferable, as all everything is based on your unique QR code.
How many beverages can I redeem per day on a single subscription?
You can redeem as many beverages included in the subscription pack.
Where can I redeem my subscription pack?
You can redeem your subscription at any of our cafes.
For how many days can I pause my subscription?
You may pause your subscription twice for a period of 5 days each time.
Does my subscription include any add-ons?
No. The subscription packs don't include any add-ons such as flavored syrups or special dairy options such as almond milk. Those have to be purchased separately.
How many Third Wave Coins do I get per purchase?
You get 10% cashback on beverages, and 5% cashback on food in the form of Third Wave Coins.
How can I use my Third Wave Coins?
Once you earn Third Wave Coins for your purchases, you can see it on your app. Then you can scan your QR code in store to redeem it for the following rewards:
100 = Select dessert*
150 = Hot Tea
200 = Any beverage from the classic menu
250 = Any beverage
300 = Any beverage + dessert*
*Select dessert includes selected items only, to be decided at the discretion of Third Wave. ( Butter Croissant, Pain Au Chocolate, Banana Walnut tea cake, Lemon Tea Cake, Brownie, Strawberry Muffin, DBC Cookie, Apple, Cinnamon Muffin, Breakfast Bar, Salted Caramel Cookie & Cinnamon roll )
Can I convert Wave Coins to rupees?
No. Your Wave Coins can be used only on the Third Wave app and redeemed for select items only. You cannot convert it into cash.
Why would I refer someone onto the app?
For every referral that signs up using your referral code, you and your friend get a free beverage when the person whom you have referred makes a paid transaction.
When is a referral considered complete?
A referral is considered complete when the person you referred uses your referral code to download the app and scans his/her QR code in-store to make a paid transaction.
How many people can I refer?
You may refer as many people as you want to.
Who can I refer?
You can refer anyone with a mobile number, email ID and smartphone.
How do I become a Partner?
All you need to do to become a Partner is download the Third Wave app and sign up.
How do I advance to Influencer?
To become an Influencer, you must complete at least 30 purchases over a 6-month period.
How do I level up to Ambassador?
To level up to Ambassador, you must complete 60 transactions over a 6-month period.
Do I remain an Influencer/Ambassador if I don’t make any purchases?
If you do not meet the minimum required criteria for your level during the specified time, you will be moved to one level below.
About your Account
Can I change the email address and phone number associated with my account?
Your Third Wave account is linked to your phone number and hence, cannot be changed. However, you can change your email address.
About Third Wave Pay Later
What is Third Wave Pay Later?
Third Wave Pay Later is an exclusive feature powered by Simpl. You can purchase items with this, and pay for it later.
Do I need to sign up for this on the app?
No. If you are eligible, it will show you the option to use 'Third Wave Pay Later'.
How does this feature work?
Simply purchase anything on the app or in-store and scan your QR code. If you are eligible for Pay Later, you can pay by the 5th of every month. You will receive a bill on the 1st of every month.
How do I pay this bill?
Just click on the link sent to you and then use any standard method to pay.
Did we miss anything? Please email us at email@example.com or call us at 080-47108111 ( Monday - Friday 10:00 AM - 6:00 PM ) and we will get back to you as soon as possible!